Etihad Airways and airline rating organization Skytrax have exchanged terse comments after the airline announced it was withdrawing from both the Skytrax World Airline Awards and the Skytrax Audit. In a brief statement, Etihad said it had made its decision following a review of the criteria and measurement of the Skytrax Airline Rating System. “The measurement of customer satisfaction and feedback is important to Etihad Airways,” it added. “The airline subscribes to monthly ...

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