Etihad Airways and airline rating organization Skytrax have exchanged terse comments after the airline announced it was withdrawing from both the Skytrax World Airline Awards and the Skytrax Audit. In a brief statement, Etihad said it had made its decision following a review of the criteria and measurement of the Skytrax Airline Rating System. “The measurement of customer satisfaction and feedback is important to Etihad Airways,” it added. “The airline subscribes to monthly ...

Subscribe to Access this Entire Article

"Etihad Airways withdraws from Skytrax " is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions? ATWPlus@penton.com.