In bringing together American Airlines and US Airways as a single carrier, the company’s leadership knew they were creating the world’s biggest airline. But that was not the endgame. The ambition was to be the best. And from the top, it was recognized that the path to becoming the best was through the team of 120,000 people who daily work for the mainline carrier and its regional affiliates. Putting your people first is not a new industry phenomenon. It’s not even new in ...

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