United Airlines CEO Oscar Munoz said United Express flight 3411, from which passenger David Dao was violently dragged after being involuntarily bumped on April 9, “will prove to be a watershed moment for our company.” The comment came in United’s first-quarter earnings release, in which the Chicago-based airline reported a net profit of $96 million, down 69.3% from $313 million in net income in the 2016 March quarter. Sharp rises in fuel costs and higher labor expenses ...

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