On Sept. 11, 2001, the unthinkable happened. And while Europe was an ocean away on that tragic day, the ripples are still being felt today. I was working for UK carrier bmi, overseeing our ground handling activities at Brussels Airport. First there were reports that a light aircraft had hit one of the twin towers. Then the real story unfolded and every news site on the internet went down. The two TVs in the business lounge at Brussels Airport were showing Sky News and BBC footage on a ...

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