INFORMATION TECHNOLOGY ASSISTS AIRCRAFT MAINTENANCE planners in several ways. First, IT can convert the unplanned reactions to surprises, both on the line and in the shop, into well-planned actions that reduce expensive downtime and costs. Second, IT allows the regular planning of maintenance events to be conducted and communicated much more rapidly and efficiently. But automating maintenance planning often has been difficult, time-consuming and expensive. Managers must consider a complex ...

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