The UK civil aviation regulator (CAA) has launched a review of airline allocated seating polices after conducting consumer research that showed widespread confusion among the traveling public. The CAA conducted interviews with more than 4,000 passengers who had flown as part of a group in the last year. The regulator found that slightly more than 50% of passengers reported the airline told them they would need to pay to ensure the group could sit together; 10% were informed they ...

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