Travelocity ups the ante on customer care

News from Travel Technology Update: In its most aggressive customer satisfaction move to date, Travelocity unveiled a customer bill of rights and backed it with a series of specific guarantees. Notable on the bill of rights is Travelocity's statement that if something goes wrong on a trip, it will work with the appropriate supplier to correct the problem immediately. It also provided telephone numbers that travelers can use at any time -- before, during or after a trip -- to get help ...