Etihad Crystal Cargo introduced SMS tracking, which allows customers to send a text message to a specified phone number to get a "real-time" status update on shipments. "It is vital for our customers to know at any time exactly where in the world their shipment is located," Etihad Airways Executive VP-Cargo Des Vertannes said. He added that the tracking service, supplied by UAE-based Ontrack Systems, costs users the same price as a standard text message and is linked to the carrier's IT ...

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