Alaska Airlines and sister regional carrier Horizon Air introduced a new online service that allows passengers to go to the carriers' websites to make changes to itineraries. "The Change Itinerary feature. . .is the first online tool in the industry that displays an easy-to-read matrix of 20 itinerary change options with corresponding adjustments to fares and taxes," the carriers claimed. "The new tool allows customers to change travel dates as well as departure and arrival cities, and can ...

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