News from Travel Technology Update: Social networking was undoubtedly the hot trend of the year, at least according to the people who plan travel industry conference agendas. The travel industry is still grappling with how to monetize the huge and amorphous phenomenon. "Two-thirds of online customers use social media," Cindy Estis Green, managing partner of the Estis Group, said. Green told delegates to the Hospitality Sales & Marketing Association International's Travel Internet ...

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