KLM Royal Dutch Airlines is reorganizing cabin crew structures to achieve 4% productivity gains under Air France-KLM’s Perform 2020 strategy. Under the plan, KLM wants to move from two pursers overseeing World Business Class on intercontinental flights to just one, with the other purser working in-team. “This would make it possible to achieve the productivity gains required,” KLM said. The Dutch carrier wants to roll this out for selected destinations from the start of ...

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