IATA blasts DOT's proposed passenger rights rules

IATA(a social club of world airlines for photo sessions) have no history of respecting passengers rights,distribution channels who pays and brings the business for airlines.If anyone can look15-20 years back regulations on airlines,DOT have been making a lot of favors to airlines.All Mega carriers (European/US) are involed in blackmarketing,unfair dirty business practices(none of them and IATA can dare to deny it).Customer service is the most hated word for Mega carriers.Mega carriers(US/European) using all GDS systems for blackmarketing.Dishonesty,greed,arrogance,incompetency is ruling the world mega carriers.
Time have come for IATA to put its house in order

British airways was the first,than American airlines(Robert Crandall) and Delta airlines made final destruction of aviation business around the globe in 1995.

'Private sector competition' has resulted in nothing more than a race to the bottom as far as customer service and respect is concerned.

IATA, the industry has brought this situation upon itself.

Regulations on safety etc (which is not a DOT domain) are OK, but then ICAO ought to be used for that; does any US Government department establish rules for customer complaints or delays etc in retail stores? the railways? bus companies? why pick on airlines and why on foreign airlines many of which have to deal with regulations in their home countries any way...The DoT staffers are trying to perpetuate their existence by coming up with new and more complex rules...job security for them...

IATA for years have promoted deregulation and privatisation, for wrong reasons, of both airlines and airports to the detriment of the industry confirmed from the many losses made by the leading carriers of the world. Growth of Emirates is one example that the industry can draw conclusions from: government intervention and public ownership are much favoured to the unsexy privatisation and deregulation concepts advocated by the Europeans

Depends on how complex it is gonna be. As far as this is to set up the minimal standards within the industry than its a move in the right direction. I dont like growing administration like this but if the things cant run properly on its own that you need to regulate them.

If I complain to airline I would expect to get a respond within 30 days even If I would post it from the Antartic. IATA being desperate about this "demanding deadline" really says something.

I do agree that just paper regulation wont fix the things. If something goes wrong and the airline happens to be unhelpful, its always better to vote with your money next time.

But for case, where something went wrong and you realize that its hard even to force the company to communicate with you, its always good to have some minimal standards mentioned in the law as this gives you a certain ground when dealing with an airline.

But as said above - its not only about one deadline thing so it all depends on how well the authorities will handle that.

The traveling public wants it both ways: a cheap ticket and great service. Airline employee wages and benefits have suffered grievously since deregulation. How chipper would you be if YOUR wages were cut and you were expected to smile. I look forward to the day that the airlines begin (again) to charge a fair price for tickets which reflect the hard work the employees do. Then you'll get your great service .... oh, I can hear your whining then when ticket prices go up ( ... and standby, they're about to!).

Ok this is simple Ever see the TV show airline. Southwest when they bump someone never gave compensation that they should have instead of getting people where there going in 4 hrs they take there sweet time next day

Absurd - IATA should look at all the other countries regulations on what they force carriers to do. Let's start with fee's, taxes etc. If the airlines are forced to have policies in place to handle passenger's in a fair manner it's a shame, however - the root cause is the airlines inability or unwillingness to do so without a mandate!

A government that governs (interferes) least, governs best!

Anon's comments just above are made just like I'd expect from a gov't employee, most likely. Yes, we ARE critical (of) gov't whenever/wherever it's due. We're not nixing the rule of law, however. No one herein is calling for anarchy nor is anyone drawing parallels between crime & criminals per se and the legal operation of a free market private enterprise in a capitalist society, komrade. Grow up already. And as for Bill above, dereg' -- for all of its now-obvious flaws -- has still opened up a mode of travel which was theretofore largely unavailable to the masses. Investment opp'ties and new commercial opp'ties for related industry, i.e. contractors & airport srvcs, etc etc, have since abounded. You olde guard farts were/are obstacles to progress, even if flawed. You do make a fair point about airlines needing to charge higher fares to cover costs, but you of course speak only of labor (like a good unionist, ugh) rather than OTHER similarly high costs, i.e. the aircraft themselves & other capital expenditures, not just labor. Many good folks spend a lot of hard-earned $$$ w/in an airline or ANY biz' venture long before labor per se enters the picture --- for better or worse.