The US Transportation Security Administration, or TSA, is an agency with 60,000 workers responsible for security at more than 450 US airports. The agency, part of the Homeland Security Department, has made important, meaningful changes to its approach over the last several years. In June 2010, John S. Pistole left his position as the number two official at the Federal Bureau of Investigation to become TSA administrator, a role he held until retiring at the end of 2014. His visionary ...

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