Our Returns and Refund Policy
You may return most items sold by ATWOnline.com within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. If you received a damaged, defective, or incorrect item we will exchange the item.
We cannot accept returns of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any book that has obvious signs of use.
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap).
- Any item that is not in its original condition, is damaged, or is missing parts.
How to Return Merchandise
When returning merchandise - please follow these easy steps:
- Complete the top portion of your packing slip;
- Enclose the return packing slip and any other related correspondence with the item you are returning;
- Repack item(s) with the original packing materials whenever possible;
Please send your return, securely wrapped, prepaid and insured via United States Postal Service or UPS to:
Air Transport World
The Blair Building
8380 Colesville Rd.
Silver Spring, MD 20910
Attn: Gabriel Balmes
Save a copy of the receipt for your records.
You can contact us at: