ATW Shop - Returns and Refund Policy

SATISFACTION GUARANTEED

If for any reason you are not satisfied, simply call for a Return Merchandise Authorization number within 30 days of receipt of the merchandise. The product must be returned in its original condition and packaging for a full refund of product cost and applicable tax. Any defective merchandise will be exchanged within 30 days of receipt.

NOTE: Recorded media (software, data, audio, video, etc.) is non-returnable once the product package is opened. Any defective media will be replaced.

INSTRUCTIONS: Call Client Services at 800-262-1954 to receive a Return Merchandise Authorization number. Enter the number below and fill in the rest of the information. To ensure proper credit, be sure to enclose this form with the merchandise you are returning.

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Blogs & Commentary
Aug 14, 2018
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Could surprises be the next revenue generator?

Airlines are constantly looking for positive, rather than punitive, ways of growing their revenue. Could mystery flights and celebration treats be part of the answer?...More
Aug 11, 2018
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Extraordinary professionalism of Seattle air traffic controllers

There are lots of questions to be answered about Friday night’s bizarre incident in Seattle when a Horizon Air employee stole and crashed a Q400, but for now let’s acknowledge the incredible job done by the Air National Guard pilots and the air traffic controllers who handled the situation....More
Aug 1, 2018
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Is Lego a clever or grating idea for an inflight safety video?

Turkish Airlines has released its new safety video and it’s been done in collaboration with Lego. It’s certainly cute, but does it do the job?...More

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