The opening of London Heathrow Terminal 2 in June 2014 marked a new phase in choreographed, mutually beneficial relationships between airports and their airline customers. Called the Queen’s Terminal, it is a dedicated Star Alliance facility. This forward-thinking project was highly ambitious, involving a five-year $3.8 billion upgrade. The new terminal is now home to 23 Star Alliance airlines and three codeshare partners—which represent over 20 percent of the airport’s ...

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