Air Serv adopted SITA's PRM Data Access service to rationalize special service requests from passengers with reduced mobility at London Heathrow. Air Serv is the dedicated ground services provider that manages assistance for such passengers departing from or arriving at LHR. It receives around 3,000 messages daily, coming from more than 90 airlines, each containing multiple requests for special assistance. "SITA's implementation took only a few weeks and we have already seen ...

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