Air travelers want airlines to deliver more real-time information to their personal devices, including updates on flight status (82%), baggage (49%) and wait-times at security and immigration checkpoints (46%), according to survey data from IATA’s latest Global Passenger Survey (GPS), released Oct. 2. The survey polled 10,408 respondents from 145 countries. According to the results, 56% of passengers polled described real-time baggage tracking as “a must.” Airlines and ...

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