The US Transportation Security Administration (TSA) could boost retention and morale of its 34,200 entry-level officers by making key changes in hiring and training efforts, according to an audit by the Department of Homeland Security Office of Inspector General (OIG). The report found that TSA could improve retention of transportation security officers (TSOs) by making better use of exit surveys, which the OIG said are “not being fully leveraged” at the agency. TSA does not ...

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