The past decade has seen a dramatic transformation of the air transport industry. Cost and unnecessary complexity have been removed in response to soaring fuel prices, new business models and the opportunities presented by the internet and mobile revolutions. Acting at the behest of our members, IATA took a leading role in many of these developments through our Simplifying the Business (StB) initiative. Through StB, processes have been re-engineered to eliminate waste and redundancy, ...

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