SITA unveiled what it described as a next-generation PNR, Customer Journey, which will provide "a live record of the passenger's experience with the airline right down to seat preference, meal choice and the last time they made a complaint." It said Customer Journey is a new feature in its Horizon passenger management portfolio used by 138 airlines. It claimed "several" carriers have been given a demonstration of the new offering but no sales were announced. "Customer Journey will be further ...

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