SELF-SERVICE TECHNOLOGY, particularly booking tickets and checking in for flights online and airport kiosk check-in, has moved beyond the initial "hype period" and is here to stay, becoming a key component of "an irreversible evolution" in the way airline passengers travel. So concludes SITA, a leading provider of IT business solutions and communications services to the air transportation industry, after analyzing the data gathered in its "2008 Passenger ...

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