Satisfaction with both airlines and airports among UK travelers has diminished in the past two years—especially when it comes to responding to flight disruptions and delays, a survey by the UK air regulator has revealed. The Civil Aviation Authority’s (CAA) latest UK Aviation Consumer Survey, which polled 3,500 UK adults between March and April 2018, showed that overall satisfaction has gradually fallen since spring 2016. This was the fifth such survey to be carried out in ...

Subscribe to Access this Entire Article

"CAA survey: UK air passengers less satisfied with airports, airlines" is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions?

Already registered? here.