Customer demands and expectations will be the disrupting force in the aviation business, rather than technology firms, according to panelists speaking at the IATA World Passenger Symposium. “The industry will be disrupted and anyone who doesn’t believe that is delusional. I think the consumer will be the disrupter,” Aidan Brogan, CEO at airline retail technology firm Datalex, told delegates in Barcelona. Brogan said customers will force change by using companies that make ...

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