SITA CEO Barbara Dalibard believes technology can be used to dramatically cut disruption, which adds $25 billion a year to industry costs—a figure that is roughly equal to the industry’s annual profit margin. Further savings could also come by addressing $2.3 billion in mishandled luggage costs. “If you decrease disruption and mishandled baggage, you can double your margin,” Dalibard said, speaking at the SITA Euro Air Transport IT Summit in Budapest. She said this ...

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