Irish low-cost carrier (LCC) Ryanair said its new, softer approach to passenger relations has paid off with a 5% increase in load factor and an 11% rise in passenger numbers. In a presentation in London to mark the 30th anniversary of the Irish LCC’s first flight—a 19-seat Embraer Bandeirante service between Waterford in southeast Ireland and London Gatwick—CEO Michael O’Leary said the first year of the carrier’s “Always Getting Better” ...

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