British Airways cancelled an estimated 150 flights over the first three days of London Heathrow Terminal 5's chaotic opening and CEO Willie Walsh conceded that the launch of operations at the highly touted facility was "definitely not British Airways' finest hour." The new terminal, at which operations began last Thursday, has been plagued by numerous problems, including extremely long lines of passengers at check-in counters, security checkpoints and baggage carousels. Its high-tech baggage ...

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