UK CAA has had its mission made clear: Passengers must come first. UK Transport Secretary Geoff Hoon issued the directive in March as part of a package designed to improve the economic regulation of UK airports. "The CAA has told us that their current duties lack clarity," Hoon said. "[The duties] ask them to further the interests of both airlines and passengers, without saying who comes first. Today I am removing that lack of clarity--the passenger must come first." Hoon, who has been in ...

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