United Airlines is making a number of policy changes aimed at improving customer service and CEO Oscar Munoz has issued another public apology for the incident on flight 3411 in which a passenger was dragged off an aircraft to make way for a crew member. The April 9 incident in Chicago caused worldwide public outrage when video of the passenger being dragged down the aisle by law enforcement officers went viral. The passenger, who did not want to give up his seat, was hospitalized. The ...

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