TUI Group’s UK airline has launched an investigation into an incident in which three passengers with paid tickets, seat assignments and boarding passes had to sit on the aircraft floor because their seats did not exist. The BBC and other UK media have reported that the family of parents and their young daughter who were flying from Mahon in Menorca to Birmingham in the UK, boarded the aircraft and found that their three seats in row 41 did not exist. When they pointed this out to ...

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