UK leisure carrier TUI Airways believes the tour operator model is still relevant, despite the failure of UK rival Thomas Cook, but this relevance rests on digitalization, diversification and adapting to customer needs. Dawn Wilson became TUI Airways managing director in January 2019, leading TUI Airways in the UK and Scandinavian carrier TUIfly Nordic. In addition, Wilson is also director of airline operations for all five TUI Group airlines in Europe, covering air operator’s ...

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