Two surveys indicate how much has changed in passenger expectations for onboard Wi-Fi and receiving information digitally from airlines. Where connectivity used to be thought of as unreliable or even a nuisance that would intrude on “quiet” time when flying, there is now a strong expectation and preference for inflight Wi-Fi. And passengers are increasingly preferring self-serve options. A survey by aircraft-connectivity supplier Inmarsat revealed that 83% of business travelers ...

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