Air France-KLM has admitted there is room for improvement, after a research report exposed a cultural rift between the Dutch and French sides of the group. The study was performed by Philippe d’Iribarne from the French Institute of Science and Niels Noorderhaven of Tilburg University, involving 47 interviews with Air France and KLM staff between January and April 2017. Detailing their findings in a report called “The relationship between Air France and KLM as experienced by the ...

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