For years, media reports about “lost luggage” abounded and a widespread public perception developed that checking a bag at the airport was a leap of faith. The perception was not unfounded. The peak for poor baggage handling was reached in 2007, when 19 bags per 1,000 passengers were lost or delayed. But according to SITA, which has carefully tracked airline baggage handling for the past decade, the industry has made tremendous strides since 2007. In 2013, just under 6.96 bags ...

Subscribe to Access this Entire Article

"SITA/ATW Baggage Survey: Improving Performance, Changing Perceptions" is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions?

Already registered? here.