One of the biggest complaints that passengers voice about their journey through the airport is when they have to endure long queues at security or immigration. Queues are not just bad for passengers; they also have a negative effect on airport retail spending. Research shows that if a passenger queues for an extra 10 minutes, they are likely to reduce how much they spend by thirty percent. SITA has developed a highly promising solution that uses biometric technology to considerably speed up ...

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