Air travelers are happier when technology smooths their way through a journey, and there are opportunities for airports and airlines to see even more satisfied customers—and more revenue—by taking advantage of tech-enhanced services.  Those are some of the key findings from the 2019 SITA Passenger IT Insights Survey, co-sponsored by ATW. The latest survey, which uses data collected from 7,500 respondents in 20 countries, shows that the number of passengers using ...

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