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In March 2002, British Airways took a decisive step in combining four of its Regional operators under a single entity, BA CitiExpress, as part of a grand scheme of improving efficiency, reducing costs and bolstering the operating margin (ATW, 6/02, p. 29). "I think the story of the last two years has been one of consolidation," CitiExpress MD David Evans tells ATW. "There were significant challenges to bring four airlines into one."