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United Airlines makes major policy changes to regain customer trust

Credit: Rob Finlayson
United Airlines is making a number of policy changes aimed at improving customer service and CEO Oscar Munoz has issued another public apology for the incident on flight 3411 in which a passenger was dragged off an aircraft to make way for a crew member.

 

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As a subscriber to one of Aviation Week Network’s market briefings, your searches only provide you with access to articles from within that product.

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As a subscriber to one of Aviation Week Network’s market briefings, your searches only provide you with access to articles from within that product.

To find out about obtaining additional data – including the most comprehensive details on organizations, fleets, personnel and programs – click here or call +1.561.279.4661.


 

As a subscriber to one of Aviation Week Network’s market briefings, your searches only provide you with access to articles from within that product.

To find out about obtaining additional data – including the most comprehensive details on organizations, fleets, personnel and programs – click here or call +1.561.279.4661.