When Giovanni Bisignani took the helm at IATA in 2002, he embarked on a world tour to meet the people he would be working with. By all accounts, it was sometimes hard work merely to get an audience. Fast forward to 2011 and IATA’s global importance is raised to a whole new level, thanks to the firecracker personality and results-driven ethic of Bisignani. Bisignani shook up things, without question. IATA’s annual AGM has been transformed from a sleepy, agenda-checking ...

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