Responsive Airlines: Secrets to Real-Time Visibility and Control

One small change or disruption can lead to an entire day of trouble. You’ve designed business systems to be bullet-proof for things you can anticipate. But the slightest deviation from plan often results in a complex orchestration of people and processes that, unfortunately, impacts the experience of your customers. The key is in relationships and connections between processes, transactions and events inside and outside your four walls. Enhancing your traveler’s experience requires you to get instant visibility, insight and control across the systems that run your business coupled with key elements of customer information so you can respond before it’s too late.

In this Webinar, you'll hear from industry experts on ways the airline industry is transforming data feeds and processes from both traveler information and operations environments to be proactive, not reactive, and work with existing technology and application investments to dramatically enhance the customer experience.

Moderator:

• Michele McDonald, Air Transport World, Contributing Writer

Speakers:

• Joshua Norrid, Industry Vice President, Progress Software
• David Olson, Dir. Product Mktg., Progress Software

• David McEwen, Manager Passenger Interline Standards, IDFS Passenger, IATA

Sponsors: