2011 Passenger Self-Service Survey Webinar

With over half of all interviewed passengers now carrying a smartphone, travellers are starting to use hand-held devices to manage their journey, and they expect WiFi access at the airport, as well as a flow of information from airlines and airports.

Join our exclusive Webinar on 4 October, where we will share the findings of the 2011 Passenger Self-Service Survey, conducted jointly by SITA and Air Transport World. The sixth annual survey includes opinions of 2,500 passengers, interviewed at six of the world’s leading airports, including Abu Dhabi, Atlanta, Beijing, Frankfurt, Mumbai and Sao Paolo.

Don’t miss this opportunity to find out about solutions for your company and hear the 2011 Passenger Self-Service Survey results from these experts:

Moderator:

• Aaron Karp, Air Transport World, Senior Editor

Speakers:

• Catherine Stam, SITA, Director, Strategy & Market Intelligence
• Peter Dudenhoefer, Fraport AG Frankfurt Airport Services Worldwide, Vice President Traffic & Terminal Management

Tune in to the Webinar to discover:

• How passengers are adopting self-service options.
• Passenger expectations for personal communications.
• How the passenger journey can be further improved.
• Passengers’ online shopping behaviour.

Sponsors: