THE 2010 PASSENGER SELF-SERVICE SURVEY

AN EXCLUSIVE ATW WEBINAR

Ten years ahead of IATA predictions, self-service is becoming the norm in air travel. The 2010 Passenger Self-Service Survey reveals that self-service options are gaining ground throughout the passenger journey – from online booking and check-in to baggage processing and security. While some of these steps still need to be fully addressed, passengers are showing an encouraging interest.

Join our exclusive Webinar, where we will share the findings of the 2010 Passenger Self-Service Survey, conducted jointly by SITA and Air Transport World. The fifth edition of the annual survey includes opinions of nearly 2,500 passengers, interviewed at seven of the world’s leading airports, including Atlanta, Beijing, Frankfurt, Johannesburg, Moscow, Mumbai and São Paulo.

Don’t miss this opportunity to find out about solutions for your company and hear the 2010 Passenger Self-Service Survey results from these experts:

Moderator:

• Aaron Karp, Air Transport World, Senior Editor

Speakers:

• Catherine Stam, Director Portfolio Marketing, SITA
• Paul S. Meyer, A.A.E., Director of Operations, Department of Aviation. Hartsfield-Jackson Atlanta International Airport

Tune in to the Webinar to discover:

• How rapidly passengers are adopting the available self-service options – and their interest for more
• Which self-service channels are becoming ancillary revenue channels for airlines
• Why airlines should adopt a multi-channel approach to customer service and ancillary revenue generation

Register now for the 2010 Passenger Self-Service Survey Webcast

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