Webcast Archive

Emerging Media and Crisis Management

Date: Wednesday February 24, 2010
Time: 11:00 AM ET
Sponsored by:
Innovation Analysis Group

Speakers include:

Ron Kuhlmann
, formerly with Swissair
Paula Berg
, formerly with Southwest Airlines
Michele McDonald
Editor & Publisher, Travel Technology Update

Webinar Series:
Join aviation industry insiders for the defining education series of the year.

Emerging Media and Crisis Management.

Our first webinar, "Using Emerging Media in Crisis Management" offers excellent insight how you can make social media work for you in the event of a crisis affecting your organization. We'll offer a step-by-step plan that you can use to ensure that social media serves as your tool in a crisis, not as a weapon against you. Join us for 60 informative minutes with three industry experts describing their own experiences. There will be plenty of time for questions and discussion.

Three PR/social media experts describe their experience handling of aviation crises.

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Global Sourcing: Right Sourcing Strategies in Travel and Tourism

Date: Thursday November 5, 2009
Time: 11:00 AM ET
Sponsored by:
NIIT Technologies

Speakers include:

Scott Wilson
, Black Book of Outsourcing (A Datamonitor company)
Pratibha Salwan
Vice President Sales- Travel & Transportation, NIIT Technologies
Doug Brown
, Black Book of Outsourcing (A Datamonitor company)

IT and IT enabled outsourcing continues to evolve with more companies considering outsourcing than ever before. The trends are changing with Infrastructure Management Outsourcing showing tremendous growth while traditional Application and Business Process outsourcing also continuing to grow. On our Webcast today, our speakers will present the current status of outsourcing during the economic crisis, the factors affecting IT outsourcing decisions and about the trends in the IT outsourcing recovery. We'll also be hearing about Black Book of Outsourcing, the Key Performance Indicators that are used to measure vendor performance and the factors decision-makers should consider while evaluating these vendors.

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The Merchandising Balancing Act

Date: Wednesday October 14, 2009
Time: 11:00 AM ET
Sponsored by:
Sabre

Speakers include:

Samuel Engel
Vice President, SH&E
Mike Llewellyn
Marketing Director, Sabre Airline Solutions
Airlines are generating ancillary revenues from a wide variety of strategies but not all strategies are created equal. Finding the right balance between revenue and customer can be a difficult task--but finding the right solution doesn't have to be. Come listen to our panel of industry experts and learn valuable insight into merchandising which could help your program be even more successful!
Join us for this informative hour on October 14 -- 11:00 a.m.-12:00p.m. EDT.

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THE 2009 PASSENGER SELF-SERVICE SURVEY

Date: Thursday October 8, 2009
Time: 11:00 AM ET
Sponsored by:
SITA

The last decade has seen the face of the ATI change radically: the end of the paper ticket, the adoption of e-commerce and the rise of a fully self-service enabled industry. Despite a challenging economic context, Passenger Processing is identified by both airlines and airports as their number one area for IT investment. In fact, the IATA Fast Travel programme forecasts that further investment into technology and process improvement can save the industry between US$0.8 billion and US$1.6 billion each year.

Attend the Passenger Self-Service Webinar on October 8th to hear survey insights from nearly 2,200 passengers, representing 80 nationalities, on flights from over 100 different airlines. We will reveal the findings of the fourth annual SITA/ATW Self-Service Survey conducted at the gates of six of the worlds busiest airports and discuss what they mean for the industry.

DISCOVER:

MODERATOR
Aaron Karp

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The customer is in control: How passengers are transforming the business model for airlines worldwide

Date: Tuesday June 23, 2009
Time: 10:00 AM ET
Sponsored by:
NCR
IATA

Speakers include:

Paul Martin Behan
Programme Manager, Fast Travel, IATA
Jeff Anderson
Director of Airport Technology, Alaska Airlines

Faced with rising consumer demand for anytime, anywhere convenience, airlines and airports must find ways to provide greater flexibility and self-service options for their passengers while driving down operational costs.

Join airport, airline and IATA executives to discuss how IATA's Fast Travel initiative is providing a win-win by boosting customer loyalty and the bottom line.

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Baggage: the past, the present and the future

Date: Wednesday April 22, 2009
Time: 11:00 AM ET
Sponsored by:
SITA

Speakers include:

Nick Gates
Baggage Portfolio Director, SITA
Catherine Mayer
Vice President, Airport Services, SITA
Andrew Price
Baggage Improvement Programme Manager, IATA

Mishandled baggage costs the industry billions of dollars a year.

So what can you do to improve baggage handling rates -- and make a direct impact on the bottom line as well as on customer satisfaction?

Tune in to this new webcast -- timed to coincide with the release of SITA's fifth annual Baggage Report, the definitive guide to baggage issues -- to hear industry experts discuss the latest trends and developments. They will:

During the webcast, our panel of experts will address the real issues facing the industry and offer practical and tangible solutions

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Flight Schools Find Jet Orientation Training Technology Key to Future Success

Date: Thursday March 26, 2009
Time: 10:00 AM ET
Sponsored by:
Mechtronix

Speakers include:

Peter Sadler
Managing Director, Flight Training Europe
Ian Cooper
Chief Flight Instructor - Multi Pilot Aircraft, Oxford Aviation Academy
Francois Tremblay
Director Pilot Provisioning Worldwide, Mechtronix Systems
Anna Kjaer
Chief Ground Instructor Operations Manager, Center Air Pilot Academy

An Experts Round Table Discussion

The relevance of jet transition training and the technology behind it is receiving greater attention today because traditional ab-initio pilot training over the decades has not changed at the same pace as commercial aircraft's operating environment that is rapidly becoming more and more complex. Today's modern jet automated flight deck, intense traffic and ATC are just a few examples. Today's typical ab-intio curriculum still intensively relies on single pilot operation and many are questioning if it does prepare the student well for an airline pilot's job. Several avenues of improvements are being explored. This session will present several initiatives provided by some of the world's top FTO's that are bridging the gap between the traditional ab-initio training proficiency level and the required level for a smoother and more successful entry into airline operating environment. The session will also present some potential standard practices for the particular transition part of the training that today, with the exception of MPL, has very limited if any regulatory framework...not to mention the availability of a standardized advanced training curriculum.

The Webinar group will feature the following experts:

Moderator:

Speakers:

After brief presentations, the three experts will form an interactive panel that will answer your questions. Participants can ask the experts about the key considerations, financial issues and intricacies involved in training today's students as they make the transition into the automated flight deck.

Just a few issues addressed will involve:

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