Webcast Archive
Emerging Media and Crisis Management
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Date: Wednesday February 24, 2010 |
Speakers include:
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Webinar Series:
Join aviation industry insiders for the defining education series of the year.
Emerging Media and Crisis Management.
Our first webinar, "Using Emerging Media in Crisis Management" offers excellent insight how you can make social media work for you in the event of a crisis affecting your organization. We'll offer a step-by-step plan that you can use to ensure that social media serves as your tool in a crisis, not as a weapon against you. Join us for 60 informative minutes with three industry experts describing their own experiences. There will be plenty of time for questions and discussion.
Three PR/social media experts describe their experience handling of aviation crises.
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Global Sourcing: Right Sourcing Strategies in Travel and Tourism
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Date: Thursday November 5, 2009 |
Speakers include:
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IT and IT enabled outsourcing continues to evolve with more companies considering outsourcing than ever before. The trends are changing with Infrastructure Management Outsourcing showing tremendous growth while traditional Application and Business Process outsourcing also continuing to grow. On our Webcast today, our speakers will present the current status of outsourcing during the economic crisis, the factors affecting IT outsourcing decisions and about the trends in the IT outsourcing recovery. We'll also be hearing about Black Book of Outsourcing, the Key Performance Indicators that are used to measure vendor performance and the factors decision-makers should consider while evaluating these vendors.
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The Merchandising Balancing Act
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Date: Wednesday October 14, 2009 |
Speakers include:
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- Current and Future Merchandising Trends
- Revenue Potential and Customer Experience
- Multi-Channel Sales
- Minimizing Traveler and Airline Impact; Maximizing Potential
- Airline Case Study
Join us for this informative hour on October 14 -- 11:00 a.m.-12:00p.m. EDT.
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THE 2009 PASSENGER SELF-SERVICE SURVEY
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Date: Thursday October 8, 2009 |
The last decade has seen the face of the ATI change radically: the end of the paper ticket, the adoption of e-commerce and the rise of a fully self-service enabled industry. Despite a challenging economic context, Passenger Processing is identified by both airlines and airports as their number one area for IT investment. In fact, the IATA Fast Travel programme forecasts that further investment into technology and process improvement can save the industry between US$0.8 billion and US$1.6 billion each year.
Attend the Passenger Self-Service Webinar on October 8th to hear survey insights from nearly 2,200 passengers, representing 80 nationalities, on flights from over 100 different airlines. We will reveal the findings of the fourth annual SITA/ATW Self-Service Survey conducted at the gates of six of the worlds busiest airports and discuss what they mean for the industry.
DISCOVER:
- How the economic environment has changed passenger perspectives of selfservice and customer service
- Current adoption rates and thoughts on how the ATI can take self-service to the next level
- Passengers' perspectives and expectations towards the expansion of self-service options and process automation at every step of their travel experiences
Aaron Karp
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The customer is in control: How passengers are transforming the business model for airlines worldwide
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Date: Tuesday June 23, 2009 |
Speakers include:
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Faced with rising consumer demand for anytime, anywhere convenience, airlines and airports must find ways to provide greater flexibility and self-service options for their passengers while driving down operational costs.
Join airport, airline and IATA executives to discuss how IATA's Fast Travel initiative is providing a win-win by boosting customer loyalty and the bottom line.
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Baggage: the past, the present and the future
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Date: Wednesday April 22, 2009 |
Speakers include:
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Mishandled baggage costs the industry billions of dollars a year.
So what can you do to improve baggage handling rates -- and make a direct impact on the bottom line as well as on customer satisfaction?
Tune in to this new webcast -- timed to coincide with the release of SITA's fifth annual Baggage Report, the definitive guide to baggage issues -- to hear industry experts discuss the latest trends and developments. They will:
- Review the results for 2008, and cover today's baggage trends and initiatives
- Present IATA's Baggage Improvement Programme
- Look at the future, demonstrating the business challenges and how technology can help.
During the webcast, our panel of experts will address the real issues facing the industry and offer practical and tangible solutions
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Flight Schools Find Jet Orientation Training Technology Key to Future Success
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Date: Thursday March 26, 2009 |
Speakers include:
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An Experts Round Table Discussion
The relevance of jet transition training and the technology behind it is receiving greater attention today because traditional ab-initio pilot training over the decades has not changed at the same pace as commercial aircraft's operating environment that is rapidly becoming more and more complex. Today's modern jet automated flight deck, intense traffic and ATC are just a few examples. Today's typical ab-intio curriculum still intensively relies on single pilot operation and many are questioning if it does prepare the student well for an airline pilot's job. Several avenues of improvements are being explored. This session will present several initiatives provided by some of the world's top FTO's that are bridging the gap between the traditional ab-initio training proficiency level and the required level for a smoother and more successful entry into airline operating environment. The session will also present some potential standard practices for the particular transition part of the training that today, with the exception of MPL, has very limited if any regulatory framework...not to mention the availability of a standardized advanced training curriculum.
The Webinar group will feature the following experts:
Moderator:
- Sandra Arnoult, Air Transport World, Senior Editor
Speakers:
- Francois Tremblay, Director Pilot Provisioning Worldwide, Mechtronix
- Ian Cooper, Chief Flight Instructor - Multi Pilot Aircraft, Oxford Aviation Academy
- Peter Sadler, Managing Director, Flight Training Europe S.L.
- Anna Kjaer, Chief Ground Instructor and Operating Manager, Center Air Pilot Academy
After brief presentations, the three experts will form an interactive panel that will answer your questions. Participants can ask the experts about the key considerations, financial issues and intricacies involved in training today's students as they make the transition into the automated flight deck.
Just a few issues addressed will involve:
- How you can prepare your students for both standard commercial pilot training and MPL.
- How to select and deploy the most affordable and practical technology for your students and the new changing needs of commercial clients.
- Why is this technology more affordable and practical for today's flight training organizations?
- Determining the ROI for your Flight Training Organization.
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