Passengers are looking to take control of their air travel experience, with increased automation of airport processes, biometric identification, real-time data on personal devices, unobtrusive security and consistent border control procedures at the top of their list of expectations, according to IATA’s latest annual Global Passenger Survey (GPS), released Oct. 24. IATA said 82% of travelers want to use a “digital passport” on their mobile devices throughout the travel ...

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