Artificial intelligence (AI), virtualization and natural language are among the technology areas that will grow in importance for the airline industry, an International Airlines Group (IAG) executive predicts. IAG director of strategy Robert Boyle, speaking at the Future Travel Experience Europe (FTE Europe) conference in Dublin this week, said digital has gone from being novel to normal. “Customers want everything and they want it now. The average time before they click or swipe ...

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