Delta Air Lines is testing a new interactive assistance program at Washington National Airport (DCA) that allows customers to video chat from the airport with a Delta specialist—a first for US airlines.

According to the Atlanta-based carrier, interactive digital screens with individual receivers are now featured at the redesigned Delta Sky Assist so customers can connect face-to-face with Delta specialists. “Customers can pick up a receiver to initiate the live video chat to talk about anything from changing a flight to sharing feedback,” Delta said in a statement.

The airline said the Delta Sky Assist pilot project is the “next phase in the Delta Reservations team’s mission to listen, care and connect in the platforms customers prefer.”

In May, Delta introduced four self-service bag drop machines at Minneapolis-St. Paul International Airport and in early summer Delta launched biometrics boarding at DCA.

Linda Blachly linda.blachly@penton.com