Airlines face losing control of their customers to reservation systems such as Google FlightSearch unless they take measures to personalize their offers to passengers, audiences at the Aviation Festival in London heard Sept. 9....More
The implementation of the SITA QueueAnalyzer at Orlando International Airport (MCO) has resulted in 53% fewer passengers waiting in security checkpoint lines for longer than 15 minutes, according to SITA....More
The UK Civil Aviation Authority (CAA) plans to conduct an investigation into terms and conditions set by airlines when they sell tickets, to ensure they are transparent and readily understandable....More
Following the grounding of Malaysia-based startup Rayani Air on compliance grounds this past weekend, stranded passengers have been given assistance by other airlines, including Malaysia Airlines and AirAsia....More
Global airline distribution network APG has opened an office in Cuba to represent airlines in anticipation of growing demand for air travel following the country’s launch of initiatives to develop international business, with tourism as one of the island’s top industries....More
I flew to Abu Dhabi for a short work trip in January and, if I’m honest, I found the security and screening processes at that airport ahead of my flight back to Washington DC a bit annoying.
However, given today’s announcement about new US security rules for flights from that airport and nine others, most of them also in the Middle East, the focus of my annoyance has changed....More