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Blogs & Commentary
Dec 15, 2017
blog

Editorial: Gulf Open Skies decision is right call

Despite a renewed campaign against the hub Gulf carriers, the three US major airlines ended the year with essentially nothing gained....More
Dec 12, 2017
blog

Customer service lessons for British Airways, Heathrow and all airlines

A final update on my journey out of the London Heathrow chaos, along with a few takeaways that the incident made me think about, not just for the airline and airport directly involved, but for the wider industry....More
Dec 11, 2017
blog

Should movie theaters disclose popcorn prices ‘up front’?

With DOT dropping proposed rules that would have required airlines to disclose bag fees 'up front,' there is a lot of finger wagging about 'hidden' airline fees....More
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