More in Air Traffic Management

  • Sep 14, 2017
    blog

    White House’s sloppy talk imperils ATC reform

    White House support for Rep. Bill Shuster’s ATC reform plan presents a catch-22 for airlines....More
  • Aug 11, 2017
    blog

    Sully video blog – reader comments & a follow up

    Not surprisingly, my latest blog on “Sully” Sullenberger’s AAAA videos campaigning against US ATM reform ignited a strong response from readers. Perhaps the only surprise is that many of the responses in my emails were highly supportive....More
  • Aug 10, 2017
    blog

    Sully’s misleading statements on US ATC reform

    Chesley “Sully” Sullenberger, the pilot who landed a US Airways A320 on the Hudson River in New York, is campaigning against moves to reform and modernize the US air traffic management (ATM) system. Aside from misrepresenting the issue, Sullenberger accuses US airlines of “putting cost reduction ahead of safety”; that’s a shameful lie....More
Blogs & Commentary
Dec 12, 2017
blog

Customer service lessons for British Airways, Heathrow and all airlines

A final update on my journey out of the London Heathrow chaos, along with a few takeaways that the incident made me think about, not just for the airline and airport directly involved, but for the wider industry....More
Dec 11, 2017
blog

Should movie theaters disclose popcorn prices ‘up front’?

With DOT dropping proposed rules that would have required airlines to disclose bag fees 'up front,' there is a lot of finger wagging about 'hidden' airline fees....More
Dec 10, 2017
blog

British Airways, Heathrow & UK Border Force mess up big time

It's 3am, London time, Monday and I'm sitting on the floor of Heathrow Terminal 5....More
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