More in Opinions

  • May 29, 2017

    The bigger questions of British Airways’ IT meltdown

    As with all disasters, natural or man-made, there comes a time for mopping up, analysis and self- examination. What was learned? How can this be avoided again? That’s where British Airways sits now, as schedules return to normal after the IT meltdown that essentially shut down its London Heathrow and Gatwick operations over the weekend....More
  • May 25, 2017

    Just get it right ​

    Every day there is a new headline about an airline getting it wrong, but a recent study revealed that North American passengers are apparently happier than ever....More
  • May 10, 2017

    The face of an airline

    It is almost impossible to imagine Etihad Airways without James Hogan, but come July that will be a reality. How do airline brands move on when their face changes?...More
  • May 5, 2017

    Doug Parker: ‘Our stock is so undervalued it defies logic’

    What will it take for Wall Street to buy into the notion that US airlines are safe—and even forward-thinking—investments?...More
  • May 2, 2017

    US lawmakers are angry, but want airlines to self-regulate

    Today’s congressional hearing on US airline customer service was certainly a venting exercise for lawmakers. The question is, will this new wave of airline bashing stop at angry words or be followed by regulation?...More
  • May 2, 2017

    Italy’s Groundhog Day

    On May 2, Alitalia’s board unanimously voted to place the airline into administration, triggering that feeling of déjà vu...again....More
  • Apr 19, 2017

    Flying long haul with Norwegian

    Norwegian’s long-haul expansion has made headlines on both sides of the Atlantic, but is the product any good? The simple answer is yes, but....More
  • Apr 14, 2017

    US mainline-regional system likely contributed to bumping incident

    I can’t help but wonder if the Byzantine relationship between mainlines and regionals is partly to blame for this incident....More
  • Apr 11, 2017

    Munoz’s apology may not be enough

    Let’s start with today’s good news for United. The CEO issued a full apology for the awful bumped-then-dragged passenger incident, took full responsibility and promised a full review of the company’s crew transport and over-booking procedures....More
  • Apr 10, 2017

    United bumped passenger video damages all airlines

    The news and video that emerged today of a passenger being roughly dragged from a United Airlines aircraft for no other reason than the airline had oversold the flight is truly disturbing....More
  • Apr 5, 2017

    EASA’s safety warning raises most important question on electronic carry-on bans

    EASA’s safety bulletin issued today warning of the hazards of loading lots of personal electronics in the cargo hold rather than let passengers carry them onboard as usual is really quite damning of the new US and UK security rules....More
  • Apr 4, 2017

    American places ATW Airline of the Year logo on 968 aircraft

    American Airlines is having the sort of sticker shock it’s nice to have; the carrier is sticking 2017 ATW Airline of the Year decals on the fuselages of all 968 of its mainline aircraft....More
  • Apr 3, 2017

    Ban the carry-on ban. And soon

    The new US and UK electronics carry-on security bans continue to raise questions. But there’s zero evidence that they raise security....More
  • Mar 22, 2017

    Keep calm, but don't carry on!

    The British Airways statement on the new rules forbidding laptops and other personal electronic devices in carry-on on certain flights is so British....More
  • Mar 21, 2017

    Casting a cloud over a movie star & a little boy sharing carrot juice

    Have years of work by Emirates and other airlines to cultivate a safe, friendly image in the US been spoiled in one fell swoop?...More
  • Mar 21, 2017

    Trying to make sense of the new TSA electronics ban

    I flew to Abu Dhabi for a short work trip in January and, if I’m honest, I found the security and screening processes at that airport ahead of my flight back to Washington DC a bit annoying. However, given today’s announcement about new US security rules for flights from that airport and nine others, most of them also in the Middle East, the focus of my annoyance has changed....More
  • Mar 17, 2017

    The security paradox of Trump’s first budget

    US President Donald Trump’s first budget proposal would shift the majority of TSA costs on to the airlines and traveling public. Why would a president so hung up on American security do that?...More
  • Mar 16, 2017

    Trump’s TSA bombshell

    The president is proposing a radical change in how aviation security is funded in the US....More
Blogs & Commentary
Jun 27, 2017

The subsidy irony of Anderson’s new gig

Amtrak’s pick of former Delta Air Lines chairman and CEO Richard Anderson to be its president and CEO provides exactly the sort of tough leadership that the woefully-inadequate US passenger rail line needs....More
Jun 23, 2017

Qatar Airways’ American bid could be political

Qatar Airways’ unsolicited bid to acquire a large stake in American Airlines is indeed “puzzling”, as American CEO Doug Parker put it in a letter to employees....More
Jun 22, 2017

Qatar Airways CEO Al Baker defiant in face of blockade, laptop ban

The diplomatic rift between Qatar and four Gulf neighbors has not thwarted Qatar Airways’ ambitions....More
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