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May 29, 2017
blog

The bigger questions of British Airway’s IT meltdown

As with all disasters, natural or man-made, there comes a time for mopping up, analysis and self- examination. What was learned? How can this be avoided again? That’s where British Airways sits now, as schedules return to normal after the IT meltdown that essentially shut down its London Heathrow and Gatwick operations over the weekend....More
May 25, 2017
blog

Just get it right ​

Every day there is a new headline about an airline getting it wrong, but a recent study revealed that North American passengers are apparently happier than ever....More
May 10, 2017
blog

The face of an airline

It is almost impossible to imagine Etihad Airways without James Hogan, but come July that will be a reality. How do airline brands move on when their face changes?...More
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